FAQ Preguntas Frecuentes

Proceso de pedidos y envíos

ORDER AND SHIPPING PROCESS

 

Where are you sending from? Do I have to pay any Import taxes?

Mecha Universe  is based in Barcelona, Spain. So all our goods have already cleared EU Customs, we can ship inmediately and you will receive the goods in a very short time without the hazardous painful Import Customs Process. So no hidden additional costs!

 

 

Do you ship on weekends? So if i place Satruday will I get my products Monday? 

Our office hours are from Monday to Friday, so even you place the order on a weekend, we won't pack your order till the next working day. 

 

Why UPS, GLS or DHL? Which one is better?

At our begining stage we only gave the option to send by UPS but after some time and receiving alot of feedbacks from the community we decided to increase the options. Each company has their Pros and Cons. Each Country, each region and even each customer will have their preference so that is why we are chosing the best options.

 

Why I cannot know the shipping cost right away?

This is a very common question, we will only charge you what it really costs. If we take into account that is not the same shipping a small parcel like 2 Gundam paints vs 2 big parcels like 2 MGs. So we cannot really reply in a very general way. We have spent alot of time on the shippig costs calculations, so our system will calculate the real shipping cost for you with your shopping cart. Best thing you can do is just check your shopping Cart, it will give you all the Shipping options with the Delivery Times and Costs.